SHIPPING & RETURNS
Delivery Time
Most in-stock merchandise is shipped promptly and delivered and/or installed within 10 business days (except for special orders). Seasonal demand for certain products may affect stock levels, so please plan accordingly. Because shipments may originate from several locations nationwide, your entire order may not arrive on the same day.
Deliveries Outside the 48 Contiguous States
Call IDS for delivery cost information to Alaska, Hawaii, other U.S. and non U.S. territories. All applicable duties and taxes will be paid by the package recipient.
Order Status
Allow up to 10 business days to receive your merchandise (custom orders may take longer). Because we ship from a number of locations, and at times, directly from manufacturers, we will do our best to provide tracking information. If you have placed an order and find that you have a time constraint, please contact us and we will do our best to expedite your delivery (additional expedited shipping charges may apply).
Merchandise Returns
We will accept returns within 30 days of receipt of your purchase except for non-returnable, clearance, and special order items (call your representative to determine which products are non-returnable). 50% deposit required for all special order items and is non-refundable. All returned merchandise must be uninstalled, unused, and in new condition; in the original packaging; and include all parts, instructions, and accessories. Charges for installation or freight are non-refundable after services have been performed. Opened packages may be subject to additional fees if any items and/or documentation are missing. All returns maybe subject to a 20% restocking fee. Item’s deemed defective by manufacturer will be replaced, not refunded. Credit will not be issued from IDS without prior authorization for the return and will be issued as a store credit not refund. To begin the return process, please call (800) 621-6464 to speak with a Customer Service Representative.
Problem Orders
Should you have a problem with your order such as incorrect product or damaged goods, please do not hesitate to call our Customer Service Team at (800) 621-6464 and allow us to correct the issue.
Refused Shipment
Customers shall be charged all shipping charges and a 20% handling fee for all refused shipments unless otherwise refused due to obvious damage during transport.
Defective Merchandise
Call our Customer Service Team at (800) 621-6464 if you think the merchandise you received is defective or does not work properly. Most manufacturers view defective merchandise as a warranty claim and will usually repair or replace the merchandise (policies may vary from manufacturer to manufacturer).
Merchandise Damaged In Transit
You are responsible for verifying the condition of your merchandise upon receipt. Thoroughly inspect each box for signs of shipping/handling damage such as being crushed, torn, unsealed, or opened before you accept delivery. Please make sure the correct number of cartons has been delivered.
Claims for Damage
Claims vary with UPS, FedEx (or similar ground service), and truck freight LTL Carrier). To protect your investment, photograph and keep the shipping cartons until your claim has been acknowledged and settled by IDS or the shipper. Also keep a detailed list of the damage and other documentation for your own files. If you accepted damaged merchandise and later file a claim, the shipper has the right to inspect the merchandise and original shipping cartons before processing your claim.
For UPS (or equivalent): If the package is obviously damaged, you can refuse delivery. Report any damage found after opening boxes to IDS within 2 business days by contacting our Customer Service Team.
For LTL Carriers (Truck Freight): Any damage to delivered package(s) must be noted when you sign the freight bill “at time of delivery.” If damage to the merchandise is severe, you can refuse delivery. Otherwise, LTL carriers reserve the right to repair or replace freight damaged items at no charge to the recipient (but only if the damage is noted at the time of delivery). All claims for damage or loss must be filed with the LTL carrier since the claims are paid directly to you, the consignee. Contact the LTL carrier terminal to receive instructions on inspection and filing your claim.
If you discover broken items after opening packages that had no visible or obvious damage at delivery, call the LTL carrier within 2 business days of receipt for instructions on placing a “Concealed Damage Claim.” Typically, an LTL carrier will not give 100% replacement value for a concealed damage claim and IDS will not assume the difference.
